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Get Started & System Set Up

We recommend you read through the Quick Set Up Guide prior to using the machine for the first time
The manual also has some helpful troubleshooting tips should you require them.

 

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We recommend you read through the Top Ten Tips Guide prior to using the machine for the first time.

 

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Get to know your 24/7 Foil Machine

 

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Watch an overview of the 24*7 Foil Machine and how it works

Cleaning Instructions

Important notes

! Do not allow the machine to come into contact with liquids, either internal or external.

! Do not use solvents or solvent based cleaning agents.

! Do not use scouring based cleaning agents.

! When cleaning the machine ensure the unit is switched off and the plug is disconnected from the power supply.

! When cleaning any internal parts of the machine take extreme care of the sharp cutting blade at the front of the machine housed behind the lid release catch.

Use a soft cloth with minimal amounts of a standard solvent free cleaning agent to lightly polish the housing of the 24*7 machine – we do not recommend using a damp cloth on any part of the unit. Regularly check the interior of the machine for scraps of foil, dust, hair and any other loose debris. If required remove these with a dry cloth taking care of the sharp cutting blade.

Common Troubleshooting

Check plug is in wall socket & power supply switch on at rear of machine are both turned on.

If problem still persists there may be an Internal fault. Disconnect from power and contact our support team

Contact Support Team
Check the foil. If the foil is finished, Insert new foil roll.
If there is a Feed error, clear the jam (if present)
Check that the foil needs to be a recognised 24*7 compatible product.

If there is interference from secondary electrical source, Move machine away fromother electrical units

Turn machine off & leave for 10 seconds before turning back on – if problem persists contact our support team
Contact Support Team

Solutions & Tips

 

The most likely causes for this problem:
Make sure you’re using the correct foil. You can only use PROCARE 24*7 refill rolls, the 24*7 will not work with other foils. Incorrect foil use will display two dashes on the LED screen.

 

The most likely causes for this problem:
The most likely cause for this issue is sticky or dirty foil rollers.

 

The most likely causes for this problem:
The most likely cause for this issue is sticky or dirty foil rollers.

The most likely causes for this problem:
1.  Static
2. Unsecured fold blake guide
3. Foil quality set to 1

Find additional information

Taking care of your Comfortel product is easy by following our cleaning procedures for our upholstery & hard surfaces like timber and metal.
Read More
For peace of mind we offer a manufacturers warranty on all our products. Read the Terms & Conditions of your Comfortel Warranty.
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Will my salon furniture stain with hair colour? We have put together a series of reports to show how it reacts to our upholstery & hard surfaces.
See Colour Testing Reports

Need more help?

Need a Service Technician?

Whether you need a product repair or simply a spare part, we are here to help.

Contact Support Team

Need a Service Technician?

Whether you need a product repair or simply a spare part, we are here to help.

Contact Support Team

Need a Service Technician?

Whether you need a product repair or simply a spare part, we are here to help.

Contact Support Team