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Comfortel Warranty Information

For peace of mind we offer a manufacturers warranty on all our products.

Jump to warranty and contact information for your country of purchase:

Australia

United Kingdom →

New Zealand →

USA & Canada →

Deutschland & Schweiz →

Singapore →


Australia

Comfortel Furniture Australia provides a 12 month warranty for products that have been purchased in Australia.

This warranty is subject to the Australian Competition and Consumer Act 2010 (Australian Consumer Law). The benefits provided in this warranty are in addition to other rights and remedies of a consumer under the Australian Consumer Law, and any other laws in relation to the products to which this warranty relates. The warranty period commences from the date on your invoice for a period of 12 months.

We offer the following for our warranty period:  

  • 12 Months Parts & Labour:  All Products
  • 2 Years Parts Only:  All products excluding standard electrical appliances

This warranty covers the replacement or repair of any product that has a manufacturing or material defect that is not the result of normal wear and tear, or a natural characteristic of the material used. This warranty is not transferable. Warranty does not apply to goods that have been altered by the user in any way. If a replacement due to a warranty claim is necessary, replacement goods can be shipped to an Australian address only.



United Kingdom

Comfortel Furniture Ltd provides a 12 month warranty for products that have been purchased in the UK. The warranty period commences from the date that goods are received for a period of 12 months.

This warranty covers the replacement or repair of any product that has a manufacturing or material defect that is not the result of normal wear and tear, or a natural characteristic of the material used. This warranty is not transferable. Warranty does not apply to goods that have been altered by the user in any way. If a replacement due to a warranty claim is necessary, replacement goods can be shipped to an UK address only.

We offer the following for our warranty period:  

  • 12 Months Parts & Labour:  All Products
  • 2 Years Parts Only:  All products excluding small electrical appliances


New Zealand

Comfortel Furniture New Zealand provides a 12 month warranty for products that have been purchased in New Zealand. The warranty period commences from the date on your invoice for a period of 12 months.

This warranty covers the replacement or repair of any product that has a manufacturing or material defect that is not the result of normal wear and tear, or a natural characteristic of the material used. This warranty is not transferable. Warranty does not apply to goods that have been altered by the user in any way. If a replacement due to a warranty claim is necessary, replacement goods can be shipped to an New Zealand address only.

Comfortel New Zealand offer’s the following for our warranty period:  

  • 12 Months Parts & Labour:  All Products
  • 2 Years Parts Only:  All products excluding small electrical appliances


USA & Canada

Kanar, Inc. is the Distributor of Comfortel Salon Furniture & Equipment products in the USA and offers a Standard 1-Year Limited Warranty.

Kanar, Inc. Warranty for its products is limited to the original purchaser and to the remedies of repair or replacement (no Labor) constitute the exclusive remedies available under this Warranty. All other remedies or recourse which might otherwise be available are hereby waived by the Purchaser. Purchaser understands that no cash refunds will be made and Kanar’s and are not responsible for any labor costs associated with replacement.

Kanar will have no further obligations or liability for damages arising out of or in connection with the use or performance of the product, including, without limitation, damages for personal injury and/or economic losses. In NO event shall Kanar be liable for consequential or incidental damages resulting from the breach of any implied or express warranties. Any applicable implied warranties including warranties of merchantability and fitness for a particular purpose are hereby limited in duration to the warranty periods for the product.

The warranty shall not come into effect and Kanar will have no obligations under this warranty, unless and until Kanar are PAID in FULL for the products to be warranted hereunder.  Once full payment is received the warranty period begins to run from the date of shipment from Kanar’s warehouse.

All Comfortel products are warranted for a period of 1 year except for the following:

Limitations of Warranty

1. Kanar, Inc. shall not, under any circumstances, be liable for abuse, misuse, normal wear and tear, alteration, improper maintenance, unauthorized repair, design concepts, any chipping, fading, staining, peeling or any acts of nature, such as, fire, water damage, freeze, etc.

2. Wrinkling of vinyl on the seating surfaces of all chairs is normal and is not a defect. All chairs will progressively do this with age and use.

3. Staining or discoloration of chair vinyl due to normal wear and tear, caused by client clothing (dye in jeans, skirts etc.), use of hair color or bleach is not covered under warranty.

4. Kanar, Inc. reserves the right to replace any discontinued item with a like or similar item.

5. A licensed plumber must perform all installation for plumbing and all plumbing related equipment. Failure to do so will result in the warranty being voided. Documentation must be provided to Kanar, Inc. for all plumbing related warranty issues.

6. All transit costs for items returned to Kanar, Inc. or replaced by Kanar, Inc. is the sole responsibility of the customer.

7. An approved electrician must service all electrical equipment still under warranty. Failure to do so will result in the warranty being voided.

8. Any reconditioned, open box and floor models are sold as is and do not include a warranty unless otherwise noted by Kanar, Inc.

9. Any fading due to exposure of sunlight is not covered under any circumstances.

For more information about our warranty, please contact the Kanar Inc here: contact us.



Deutschland & Schweiz

The QBTEC GmbH is the distributor of Comfortel Salon Furniture & Equipment for the DACH region (Germany, Austria, and Switzerland) only.
QBTEC GmbH provides a standard 12-month warranty on all Comfortel products purchased within the DACH region.

The warranty period starts from the invoice date of the product and lasts for 12 months. This warranty covers the replacement or repair of any products found to have manufacturing or material defects, excluding normal wear and tear or natural characteristics of the materials used. This warranty is non-transferable and applies exclusively to the original purchaser. It does not apply to goods that have been modified by the user in any way. If replacement is required due to a warranty claim, the replacement goods can be shipped to an address within the DACH region.

All Comfortel products have a warranty for the specified time period, with the following exceptions:

Warranty limitations:

  • QBTEC GmbH is not liable for misuse, improper use, normal wear and tear, modifications, improper maintenance, unauthorized repairs, chipping, fading, staining, peeling.
  • Wrinkling on the seat surfaces of our chairs is normal and does not constitute a defect. All chairs naturally exhibit this over time and with regular use.
  • Our warranty does not cover stains or discoloration of the chair vinyl resulting from normal wear and tear, including but not limited to damages caused by clothing dyes (jeans, skirts, etc.), hair color, or bleach.
  • QBTEC GmbH reserves the right to replace discontinued items with a comparable or similar product.
  • All plumbing installations must be carried out by a licensed plumber. Failure to comply will void the warranty. For all plumbing-related warranty claims, the necessary documentation must be submitted to QBTEC GmbH.
  • The customer is responsible for all transportation costs for items returned to or replaced by QBTEC GmbH.
  • All electrical appliances still under warranty must be serviced by an authorized electrician. Failure to comply with this condition will result in the warranty being void.
  • Revised models or display models are sold in their current condition and do not come with a warranty unless expressly stated by QBTEC GmbH.
  • Under no circumstances does our warranty cover fading due to exposure to sunlight.


Singapore

Comfortel Furniture provides a 12 month warranty for products that have been purchased in Singapore. The warranty period commences from the date on your invoice for a period of 12 months.

This warranty covers the replacement or repair of any product that has a manufacturing or material defect that is not the result of normal wear and tear, or a natural characteristic of the material used. This warranty is not transferable. Warranty does not apply to goods that have been altered by the user in any way. If a replacement due to a warranty claim is necessary, replacement goods can be shipped to an Singapore address only.

We offer the following for our warranty period:  

  • 12 Months Parts & Labour:  All Products
  • 2 Years Parts Only:  All products excluding small electrical appliances

Need a Service Technician?

Whether you need a product repair or simply a spare part, we are here to help.

Contact Support Team

Need a Service Technician?

Whether you need a product repair or simply a spare part, we are here to help.

Contact Support Team

Need a Service Technician?

Whether you need a product repair or simply a spare part, we are here to help.

Contact Support Team