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Troubleshoot issues with reclining your BlueTooth Connect Washlounge

Troubleshooting your BlueTooth Remote to your Electric Reclining Wash Lounge with Massage

Step 1 – Soft reset

Begin by turning the power off at the wall for two minutes, this will complete a soft system reset

If the error still occurs, please move to Step 2.

Step 2 – Reset the BlueTooth connection

IMPORTANT – Move to the back of the chair

Hold the two buttons (refer to picture) down continuously on the remote for approximately 10 seconds, you should hear a long beep coming from the control box under the wash lounge for the first 10 seconds

Keep holding for another 10 secs you will not hear beeping.

Keep holding until you hear a double beep at the 20 second mark.

After the two final beeps hold the down arrow on the remote until the chair moves a small amount and the control box beeps two more times. This means the reset is complete

This confirms:
– Remote is connected to the Wash Lounge
– Batteries are live and active
– Battery cover is installed correctly
– Any software errors that may have appeared have been cleared

TIP: Turn off nearby washlounges at the power to ensure you are connecting the correct unit

If the error still occurs, please move to Step 3.

Step 3

Change the battery if it hasn’t been already, ensure the battery is the correct model – CR2032 (available from any supermarket or hardware store)

 

Step 4

Ensure the battery cover is locked in correctly – arrow pointing to the locked sign (pictured)

Step 5

If steps 1-4 don’t resolve the error please log a support ticket at support@comfortel.com.au

Need a Service Technician?

Whether you need a product repair or simply a spare part, we are here to help.

Contact Support Team

Need a Service Technician?

Whether you need a product repair or simply a spare part, we are here to help.

Contact Support Team

Need a Service Technician?

Whether you need a product repair or simply a spare part, we are here to help.

Contact Support Team