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Troubleshooting Your Bluetooth Connect Washlounge

If your Electric Reclining Washlounge with Massage isn't responding to the Bluetooth remote, follow the steps below to troubleshoot the issue.

Step 1 – Perform a Soft Reset

Turn off the washlounge at the wall power outlet.

  • Leave it off for two minutes, then turn it back on.

  • This performs a soft reset of the system.

If the issue persists, continue to Step 2.


 

Important:  To avoid connecting to the wrong unit, switch off nearby wash lounges at the power source during this step.

To reset the Bluetooth remote:

  1. On the remote control, press and hold both buttons shown in the image.
    – Hold for approximately 10 seconds.
    – You will hear a long beep from the control box located under the wash lounge.

  2. Continue holding both buttons for another 10 seconds.
    – No sound will be heard during this time.

  3. At the 20-second mark, you will hear a double beep.
    – Do not release the buttons until you hear this sound.

  4. After the double beep, press and hold the down arrow on the remote control.
    – The chair will move slightly.
    – The control box will emit two more beeps.

When these steps are complete, the Bluetooth reset has been successful.

If the error still persists, continue to Step 3.


Step 3: Replace the Remote’s Battery

Change the battery if it hasn’t been already, ensure the battery is the correct model –

Use a CR2032 coin cell battery (available at supermarkets or hardware stores).


Step 4: Contact Comfortel Product Support

If steps 1-4 don’t resolve the error please log a support ticket at support@comfortel.com.au

Need a Service Technician?

Whether you need a product repair or simply a spare part, we are here to help.

Contact Support Team

Need a Service Technician?

Whether you need a product repair or simply a spare part, we are here to help.

Contact Support Team

Need a Service Technician?

Whether you need a product repair or simply a spare part, we are here to help.

Contact Support Team